Refund policy
Last updated: 27 September 2026
At Rest Society, we want you to be happy with your purchase. If something isn't right, we're here to help.
This Returns & Refund Policy explains how returns, refunds, cancellations and warranty claims are handled for purchases made through Rest Society.
14-DAY RETURN POLICY
We offer a 14-day return period for eligible change-of-mind returns.
To request a return, you must contact us within 14 days of receiving your order.
To be eligible for a change-of-mind return, the item must:
• Be unused and unworn
• Be unwashed
• Be undamaged
• Be in its original packaging
• Have all original tags, labels, accessories and components attached or included
• Be in a condition suitable for resale
We may request photographs of the product and packaging before approving a return.
Please do not send an item back to us without contacting us first. Returns sent without prior approval may not be accepted.
To request a return, contact:
Email: help@restsociety.shop
Phone: +61 499 053 358
HYGIENE-SEALED PRODUCTS
Some Rest Society products, including certain pillows, bedding products and other personal-use sleep products, may be supplied with sealed or protective hygiene packaging.
For hygiene reasons, products supplied with a hygiene seal are not eligible for a change-of-mind return once the hygiene seal has been opened, removed or broken.
This restriction does not affect any rights you may have if the product is faulty, damaged, incorrectly supplied or otherwise does not comply with applicable consumer law.
CHANGE-OF-MIND RETURN SHIPPING
For approved change-of-mind returns, the customer is responsible for the cost of returning the product to us.
We recommend using a tracked shipping service. Rest Society is not responsible for change-of-mind returns that are lost or damaged while being returned to us.
Any original delivery or shipping charges paid when placing the order are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your product arrives:
• Damaged
• Defective
• Faulty
• Materially different from what you ordered
• As the wrong product
please contact us as soon as possible at help@restsociety.shop.
Please include:
• Your order number
• A description of the problem
• Clear photographs or video showing the issue where reasonably requested
Where the product is confirmed to be damaged, defective or incorrectly supplied, Rest Society will cover reasonable return shipping costs where a return is required.
Depending on the circumstances and your rights under applicable consumer law, we may provide a repair, replacement, refund or another appropriate remedy.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
SALE AND FINAL-SALE ITEMS
Products clearly marked as Final Sale are not eligible for voluntary change-of-mind returns.
Discounted or sale products may also be excluded from our voluntary change-of-mind policy where this is clearly stated before purchase.
This does not affect your rights where an item is faulty, damaged, incorrectly supplied or otherwise covered by mandatory consumer protections.
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different product, size, style or variation, you may return an eligible item in accordance with this policy and place a new order separately.
This does not limit any right you may have to a replacement for a faulty or defective product under applicable law.
ORDER CANCELLATIONS
Orders may be cancelled within 12 hours of being placed, provided the order has not already been processed, fulfilled or shipped.
To request a cancellation, contact us as soon as possible at:
help@restsociety.shop
Please include your order number.
We cannot guarantee that a cancellation request can be completed once an order has entered processing or fulfilment.
If an order has already been shipped, you may need to follow the applicable return process after receiving it.
REFUNDS
Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 10 business days of approving the return, or sooner where required by applicable law.
After we issue the refund, your bank, credit card provider or payment provider may require additional time to process and display the funds in your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at help@restsociety.shop.
PROOF OF PURCHASE
We may require proof that the product was purchased from Rest Society before processing a return, refund, replacement or warranty claim.
Acceptable proof may include:
• Your Rest Society order number
• Order confirmation email
• Receipt
• Another reasonable form of proof of purchase
12-MONTH WARRANTY
Rest Society provides a 12-month warranty against manufacturing defects from the date the product is delivered.
This warranty covers defects in materials or workmanship that occur during normal and intended use.
The warranty does not cover:
• Normal wear and tear
• Accidental damage
• Misuse or improper use
• Damage caused by failure to follow care instructions
• Improper washing or cleaning
• Stains, marks or discolouration caused after delivery
• Damage caused by modifications or alterations
• Damage caused by improper storage
• Damage caused by circumstances outside the reasonable control of Rest Society
To make a warranty claim, contact help@restsociety.shop and provide your order number, a description of the issue and photographs or video where reasonably requested.
If the claim is accepted, Rest Society will provide an appropriate remedy in accordance with the warranty and applicable law.
Where a return is necessary for an accepted warranty claim, Rest Society will cover reasonable return shipping expenses.
AUSTRALIAN CONSUMER LAW
For Australian customers, this warranty is provided in addition to, and does not replace or limit, your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Consumer guarantees may continue to apply for a reasonable period even after the Rest Society 12-month warranty has expired.
WARRANTY PROVIDER
Rest Society
ABN: 65 985 952 594
8 Bateman Street
Mosman Park WA 6012
Australia
Email: help@restsociety.shop
Phone: +61 499 053 358
Support hours: Monday–Friday, 9 am–5 pm (AWST)
Warranty claims should be submitted using the contact information above.
INTERNATIONAL CUSTOMERS
Rest Society currently sells to customers in:
• Australia
• United States
• United Kingdom
• Canada
• New Zealand
Consumer protection and cancellation rights vary between countries, states and provinces.
Where the laws applicable to your purchase provide rights or remedies that cannot legally be excluded, restricted or modified, those rights continue to apply regardless of anything stated in this policy.
Where there is a conflict between this policy and a mandatory consumer law applicable to you, the mandatory consumer law will apply.
RETURN ADDRESS
Please do not return products to the business address or to the address shown on a parcel or shipping label unless we specifically instruct you to do so.
Contact us at help@restsociety.shop before returning an item.
Once your return is approved, we will provide the appropriate return instructions and return address.
Products returned without prior approval may not be accepted.
CONTACT US
If you have questions about a return, refund, cancellation or warranty claim, please contact us:
Rest Society
ABN: 65 985 952 594
8 Bateman Street
Mosman Park WA 6012
Australia
Email: help@restsociety.shop
Phone: +61 499 053 358
Support hours: Monday–Friday, 9 am–5 pm (AWST)