Shipping policy
Last updated: 27 September 2026
At Rest Society, we aim to make your delivery experience as simple and reliable as possible.
This Shipping Policy explains our processing times, estimated delivery times, tracking, international fulfilment and other important information relating to orders placed through Rest Society.
SHIPPING DESTINATIONS
Rest Society currently ships to:
• Australia
• United States
• United Kingdom
• Canada
• New Zealand
We may add or remove shipping destinations in the future.
FREE STANDARD SHIPPING
Rest Society currently offers free standard shipping on eligible orders to the countries listed above.
Unless otherwise stated at checkout, there is no additional standard shipping charge.
Any customs duties, import taxes or other government charges that may apply to international orders are separate from our free shipping offer unless they are specifically collected at checkout.
ORDER PROCESSING
Orders are generally processed within:
1–2 business days
Processing time begins after your order has been successfully placed and payment has been authorised.
Business days do not generally include weekends or public holidays.
During periods of unusually high order volumes, major sales, public holidays or other exceptional circumstances, processing may take slightly longer.
Once your order has been processed and dispatched, you will receive shipping confirmation where available.
ESTIMATED DELIVERY TIMES
After your order has been processed, our usual estimated shipping time is:
6–15 business days
Combined with our normal processing time, most orders are expected to arrive within approximately:
7–17 business days from the date your order begins processing.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery times may vary depending on:
• Your delivery location
• Carrier delays
• Customs processing
• Public holidays
• Severe weather
• International transport disruptions
• High shipping volumes
• Local postal service delays
• Other circumstances outside our reasonable control
Nothing in this Shipping Policy limits any rights you may have under applicable consumer law.
ORDER TRACKING
Once your order has been dispatched, you will receive tracking information where available.
Tracking details will generally be sent to the email address provided when placing your order.
Please allow some time after receiving your tracking information for the carrier's tracking system to update.
In some cases, tracking information may take several business days to show its first movement or scan.
If you have not received tracking information or believe there may be an issue with your shipment, please contact:
help@restsociety.shop
INTERNATIONAL AND THIRD-PARTY FULFILMENT
Rest Society works with third-party fulfilment and logistics partners to process and ship orders.
Depending on the product and your delivery location, your order may be shipped directly from a fulfilment facility located outside your country.
This allows us to offer our products to customers across Australia, the United States, United Kingdom, Canada and New Zealand.
The fulfilment location of a product does not affect your rights under our Returns & Refund Policy or any applicable consumer protection laws.
MULTIPLE OR SEPARATE PACKAGES
If you order multiple products, your order may occasionally be fulfilled from more than one location.
As a result:
• Products from the same order may arrive in separate packages
• Packages may arrive on different days
• You may receive more than one tracking number
You will not be charged additional standard shipping fees simply because your order is sent in multiple packages.
If you receive part of your order before the remaining items, this does not necessarily mean that anything is missing.
Please check any tracking information provided to you or contact us if you need assistance.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
• Street address
• Unit or apartment number
• Suburb or city
• State, province or region
• Postal or ZIP code
• Country
If you notice an error in your delivery address, contact us as soon as possible at:
help@restsociety.shop
We will make reasonable efforts to assist.
However, once an order has entered processing, fulfilment or shipping, we cannot guarantee that the address can be changed.
Rest Society is not responsible for delivery issues caused solely by incorrect or incomplete information provided by the customer, except where responsibility cannot legally be excluded.
ORDER CHANGES AND CANCELLATIONS
Customers may request cancellation of an order within 12 hours of placing it, provided the order has not already been processed, fulfilled or shipped.
To request a cancellation, contact:
help@restsociety.shop
Please include your order number.
We cannot guarantee that an order can be cancelled or changed after fulfilment has begun.
If the order has already been shipped, our Returns & Refund Policy will apply.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, tariffs or other charges imposed by the destination country.
Where these charges are not collected by Rest Society at checkout, they are the responsibility of the customer.
Rest Society does not control the amount of customs duties, taxes or other charges imposed by local authorities.
Customs requirements vary between countries, and customers should check their local requirements where necessary.
Customs processing may also cause additional delivery delays.
DELIVERY DELAYS
Occasionally, an order may take longer than the estimated delivery timeframe.
Delays may occur because of circumstances such as:
• Customs inspections
• Carrier disruptions
• Severe weather
• Public holidays
• High parcel volumes
• Transportation disruptions
• Remote delivery locations
• Postal or courier network delays
If your order is significantly delayed or tracking has not updated for an extended period, please contact us at:
help@restsociety.shop
We will review the available tracking information and, where appropriate, investigate the shipment with our carrier or fulfilment partner.
LOST PACKAGES
If you believe your package has been lost in transit, please contact us.
We may ask you to provide:
• Your order number
• Your delivery address
• Your tracking number
• Any relevant information provided by the carrier
We will investigate the matter with the relevant carrier or fulfilment partner.
Where an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law and our policies.
We do not require customers to resolve confirmed carrier losses entirely on their own.
PACKAGES MARKED AS DELIVERED
If tracking shows that your order has been delivered but you cannot locate it, we recommend that you first:
• Check around the delivery location
• Check with other members of your household
• Check with neighbours where appropriate
• Check any safe-drop or parcel collection location
• Review any delivery photograph or notification supplied by the carrier
If you still cannot locate the package, contact us at:
help@restsociety.shop
We will review the available information and assist with an appropriate investigation.
FAILED OR UNDELIVERABLE DELIVERY
An order may be returned or considered undeliverable if:
• An incorrect or incomplete address was provided
• The carrier was unable to access the delivery location
• The recipient failed to collect the parcel where required
• Delivery was refused
• The parcel could not otherwise be delivered
If an order is returned to the sender, please contact us so we can review the circumstances and advise you of the available options.
Additional delivery costs may apply where a new shipment is required because of incorrect information supplied by the customer, where permitted by law.
DAMAGED PACKAGES OR PRODUCTS
If your package or product arrives damaged, please contact us as soon as possible.
Email:
help@restsociety.shop
Please include:
• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging where relevant
• Video showing the issue where reasonably requested
Where an item is confirmed to be damaged, defective or incorrectly supplied, Rest Society will provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable consumer law.
Where a return is required for an accepted damaged, defective or incorrect-product claim, Rest Society will cover reasonable return shipping costs.
RETURNS
Please do not send products back to the address printed on a shipping label or parcel unless Rest Society specifically instructs you to do so.
Our fulfilment and return locations may be different.
To request a return, contact:
help@restsociety.shop
Once your return is approved, we will provide the appropriate return instructions and return address.
For full information about eligibility, return shipping, refunds, hygiene-sealed products and our 12-month warranty, please refer to our Returns & Refund Policy.
CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
For Australian customers, your purchase may be protected by consumer guarantees under the Australian Consumer Law.
Where there is any conflict between this Shipping Policy and a mandatory consumer protection law that applies to your purchase, the mandatory law will apply.
CONTACT US
If you have questions about shipping, tracking or delivery, please contact us:
Rest Society
ABN: 65 985 952 594
8 Bateman Street
Mosman Park WA 6012
Australia
Email:
help@restsociety.shop
Phone:
+61 499 053 358
Support hours: Monday–Friday, 9 am–5 pm (AWST)